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The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators

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CONTRIBUTORS:
  Author Van Leeuwen, L (Deakin University)
  Author Quick, S (Bond University)
  Author Daniel, K
JOURNAL:
  Sport Management Review [SMR], 5(2), 99 - 128.
YEAR: 2002
PUB TYPE: Journal Article
SUBJECT(S): None
DISCIPLINE: Recreation, Sports & Leisure Studies
HTTP:
LANGUAGE: English
PUB ID: 103-385-622 (Last edited on 2002/12/29 21:21:36 US/Mountain)
SPONSOR(S):
 
 REFERENCES: (Display Abstract)
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[ 2 | 0 ] Snyder, C.R.; Higgins, Raymond L.; Stucky, Rita J.. (1983) Excuses: Masquerades in search of grace  New York: Wiley.
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[ 1 | 0 ] Spreng, R.A.; Harrell, G.D.; Mackoy, R.D.. (1995) Service recovery: Impact on satisfaction and intentions
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[ 2 | 0 ] Stewart, R. K.; Smith, A. C. T.. (1997) Sports watching in Australia: A conceptual framework
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[ 5 | 0 ] Sutton, W. A.; McDonald, M. A.; Milne, G. R.; Cimperman, J.. (1997) Creating and fostering fan identification in professional sports
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[ 1 | 0 ] Teas, R.K.. (1993) Consumer expectations and the measurement of perceived service quality
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[ 1 | 0 ] Turner, J.C.. (1975) Social comparison and social identity: Some prospects for intergroup behaviour
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[ 8 | 0 ] Wakefield, K. L.. (1995) The pervasive effects of social influence on sporting event attendance
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[ 3 | 0 ] Wakefield, K. L.; Blodgett, J. G.. (1994) The importance of servicescapes in leisure service settings
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[ 2 | 0 ] Walker, J.L.. (1995) Service encounter satisfaction: Conceptualised
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[ 6 | 0 ] Wann, D. L.; Branscombe, N. R.. (1990) Die-hard and fair-weather fans: effects of identification on BIRGing and CORFing tendencies
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[ 7 | 0 ] Wann, D. L.; Branscombe, N. R.. (1993) Sports fans: Measuring degree of identification with their team
     (Journal Article in Interational Journal of Sport and Exercise Psychology The official journal of the International Society of Sport Psychology )
[ 2 | 0 ] Wann, D. L.; Dolan, T. J.; McGeorge, K. K.; Allison, J. A.. (1994) Relationships between spectator identification and spectators' perceptions of influence, spectators' emotions, and competition outcome
     (Journal Article in Journal of Sport & Exercise Psychology (JSEP) )
[ 1 | 0 ] Wann, D.L.. (1996) Seasonal changes in spectators' identification and involvement with and evaluations of college basketball and football teams
     (Journal Article in The Psychological Record )
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