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The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators

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CONTRIBUTORS:
  Author Van Leeuwen, L (Deakin University)
  Author Quick, S (Bond University)
  Author Daniel, K
JOURNAL:
  Sport Management Review [SMR], 5(2), 99 - 128.
YEAR: 2002
PUB TYPE: Journal Article
SUBJECT(S): None
DISCIPLINE: Recreation, Sports & Leisure Studies
HTTP:
LANGUAGE: English
PUB ID: 103-385-622 (Last edited on 2002/12/29 21:21:36 US/Mountain)
SPONSOR(S):
 
 REFERENCES: (Display Abstract)
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[ 1 | 0 ] Mittal, V.; Ross, W.T.Jr.; Baldasare, P.M.. (1998) The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
     (Journal Article in Journal of Marketing )
[ 2 | 0 ] Mullin, B. J.. (1985) Characteristics of sport marketing
     (Book Chapter in Successful sport management )
[ 7 | 0 ] Mullin, Bernard James.; Hardy, Stephen; Sutton, William Anthony. (2000) Sport marketing 2nd edition.  Champaign, IL: Human Kinetics.
     (Book )
[ 4 | 0 ] Murrell, A. J.; Dietz, B.. (1992) Fan support of sport teams: the effect of a common group identity
     (Journal Article in Journal of Sport & Exercise Psychology (JSEP) )
[ 3 | 0 ] Oliver, R. L.. (1980) A cognitive model of the antecedents and consequences of satisfaction decisions
     (Journal Article in Journal of marketing research: JMR )
[ 1 | 0 ] Oliver, Richard L.. (1997) Satisfaction: A behavioral perspective on the consumer  New York: McGraw Hill.
     (Book )
[ 1 | 0 ] Oliver, R.L.. (1981) Measurement and evaluation of satisfaction processes in retail settings
     (Journal Article in Journal of Retailing )
[ 1 | 0 ] Oliver, R.L.. (1989) Processing of the satisfaction response in consumption: A suggested framework and research propositions
     (Journal Article in Journal of consumer satisfaction dissatisfaction and complaining behavior CSD&CB )
[ 2 | 0 ] Oliver, R.L.. (1993) A conceptual model of service quality and service satisfaction: Compatible goals, different concepts
     (Journal Article in Advances in Services Marketing and Management )
[ 2 | 0 ] Oliver, R.L.. (1993) Cognitive, affective, and attribute bases of the satisfaction response
     (Journal Article in Journal of Consumer Research )
[ 1 | 0 ] Oliver, R.L.; Burke, R.R.. (1999) Expectation processes in satisfaction formation
     (Journal Article in Journal of Service Research )
[ 1 | 0 ] Oliver, R.L.; DeSarbo, W.S.. (1988) Response determinants in satisfaction judgments
     (Journal Article in Journal of Consumer Research )
[ 2 | 0 ] Oliver, R.L.; Swan, J.E.. (1989) Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
     (Journal Article in Journal of Marketing )
[ 1 | 0 ] Oliver, R.L.; Swan, J.E.. (1989) Equity and disconfirmation perceptions as influences on merchant and product satisfaction
     (Journal Article in Journal of Consumer Research )
[ 1 | 0 ] Oliver, R.L.; Westbrook, R.A.. (1993) Profiles of consumer emotions and satisfaction in ownership and usage
     (Journal Article in Journal of Satisfaction, Dissatisfaction and Complaining Behavior )
[ 6 | 0 ] Parasuraman, A.; Zeithaml, V. A.; Berry, L. L.. (1988) SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality
     (Journal Article in Journal of retailing )
[ 1 | 0 ] Patterson, P.G.. (1993) Expectations and product performance as determinants of satisfaction for a high-involvement purchase
     (Journal Article in Psychology and Marketing )
[ 1 | 0 ] Patterson, P.G.. (1995) A conceptual model of customer satisfaction for business-to-business, professional services
     (Journal Article in Advances in Services Marketing and Management )
[ 1 | 0 ] Patterson, P.G.; Spreng, R.. (1998) An empirical examination of the relationship between performance, value, satisfaction and purchase intentions in a professional, business-to-business services context
     (Working Paper/Manuscript )
[ 5 | 0 ] Pitts, Brenda G.; Stotlar, David K.. (1996) Fundamentals of sport marketing  Morgantown, WV: Fitness Information Technology.
     (Book )
[ 1 | 0 ] Pope, Nigel; Turco, Douglas. (2001) Sport and Event Marketing  Sydney: Irwin/McGraw Hill.
     (Book )
[ 1 | 0 ] Pritchard, M.P.; Negro, C.M.. (2001) Sport loyalty programs and their impact on fan relationships
     (Journal Article in International Journal of Sports Marketing and Sponsorship )
[ 1 | 0 ] Quick, S.. (2000) Contemporary sport consumers: some implications of linking fan typology with key spectator variables
     (Journal Article in Sport Marketing Quarterly [SMQ] )
[ 8 | 0 ] Schofield, J. A.. (1983) Performance and attendance at professional team sports
     (Journal Article in Journal of Sport Behavior (JSB) )
[ 5 | 0 ] Schurr, K. T.; Wittig, A. F.; Ruble, V. E.; Ellen, A. S.. (1988) Demographic and Personality Characteristics Associated with Persistent, Occasional, and Non-attendance of University Male Basketball Games by College Students
     (Journal Article in Journal of Sport Behavior (JSB) )
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