The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators
|
 |
|
Post a Comment
|
|
|
|
|
CONTRIBUTORS:
|
|
|
JOURNAL:
|
|
|
YEAR:
|
2002
|
|
PUB TYPE:
|
Journal Article
|
|
SUBJECT(S):
|
None
|
|
DISCIPLINE:
|
Recreation, Sports & Leisure Studies
|
|
HTTP:
|
|
|
LANGUAGE:
|
English
|
|
PUB ID:
|
103-385-622
(Last edited on
2002/12/29 21:21:36 US/Mountain)
|
|
SPONSOR(S):
|
|
|
REFERENCES:
(Display Abstract)
|
<<<
1
2
3
4
5
>>>
|
|
[
1
|
0
]
|
Ferreira, R.R..
(1996)
The effect of private club members' characteristics on the identification level of members
|
|
(Journal Article in
Journal of Hospitality and Leisure Marketing
)
|
|
|
[
3
|
0
]
|
Fisher, R. J.; Wakefield, K..
(1998)
Factors leading to group identification: A field study of winners and losers
|
|
[
1
|
0
]
|
Fisher, R.J..
(1998)
Group-derived consumption: The role of similarity and attractiveness in identification with a favorite sports team
|
|
(Journal Article in
Advances in Consumer Research
)
|
|
|
[
3
|
0
]
|
Fornell, C..
(1992)
A national customer satisfactin barometer: The Swedish experience
|
|
[
4
|
50
]
|
Gladden, J. M.; Milne, G. R.; Sutton, W. A..
(1998)
A conceptual framework for assessing brand equity in Division I college
|
|
[
4
|
0
]
|
Greenstein, T. N.; Marcum, J. P..
(1981)
Factors affecting attendance of Major League Baseball: I. Team performance
|
|
[
3
|
0
]
|
Hirt, E. R.; Zillmann, D.; Erickson, G. A.; Kennedy, C..
(1992)
Costs and benefits of allegiance: Changes in fans' self-ascribed competancies after team victory versus defeat
|
|
[
1
|
0
]
|
Hogg, Michael A.; Abrams, Dominic.
(1988)
Social identifications: A social psychology of intergroup relations and group processes London and New York: Routledge.
|
|
[
1
|
0
]
|
Hogg, M.A..
(1995)
Social identity theory
|
|
(Book Chapter in
The Blackwell encyclopedia of social psychology
)
|
|
|
[
1
|
0
]
|
Hogg, M.K.; Michell, P.C.N..
(1996)
Identity, self and consumption: A conceptual framework
|
|
(Journal Article in
Journal of Marketing Management
)
|
|
|
[
1
|
0
]
|
Hogg, M.A.; Terry, D.J..
(2000)
Social identity and self-categorization processes in organizational contexts
|
|
(Journal Article in
Academy of Management Review
)
|
|
|
[
1
|
0
]
|
Hogg, M.A.; Terry, D.J.; White, K.M..
(1995)
A tale of two theories: A critical comparison of identity theory with social identity theory
|
|
[
1
|
0
]
|
Iacobucci, D.; Grayson, K.; Ostrom, A..
(1994)
Customer satisfaction fables
|
|
(Journal Article in
Sloan Management Review
)
|
|
|
[
1
|
0
]
|
Iacobucci, D.; Grayson, K.; Ostrom, A..
(1994)
The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration
|
|
(Journal Article in
Advances in Services Marketing and Management
)
|
|
|
[
1
|
0
]
|
Jayanti, R.; Jackson, A..
(1991)
Service satisfaction: An exploratory investigation of three models
|
|
(Journal Article in
Advances in Consumer Research
)
|
|
|
[
1
|
0
]
|
Jones, T.O.; Sasser, W.E.Jr..
(1995)
Why satisfied customers defect
|
|
[
1
|
0
]
|
Kasky, J..
(1994)
The best buys for fans
|
|
(Journal Article in
Money
)
|
|
|
[
2
|
0
]
|
Kotler, Philip.
(1994)
Marketing management: Analysis, planning, implementation, and control 8th edition. Englewood Cliffs, N.J.: Prentice Hall.
|
|
[
1
|
0
]
|
Lapidus, R.S.; Schibrowsky, J.A..
(1996)
Do the hot dogs taste better when the home team wins?
|
|
(Journal Article in
Journal of Satisfaction, Dissatisfaction and Complaining Behavior
)
|
|
|
[
1
|
24
]
|
Laverie, Debra A.; Arnett, Dennis B..
(2000)
Factors affecting fan attendance: The influence of identity salience and satisfaction.
|
|
[
2
|
0
]
|
Liljander, V.; Strandvik, T..
(1997)
Emotions in service satisfaction
|
|
(Journal Article in
Journal of Service Industry Management
)
|
|
|
[
8
|
0
]
|
Madrigal, R..
(1995)
Cognitive and affective determinants of fan satisfaction with sporting event attendance
|
|
[
5
|
0
]
|
Mael, F.; Ashforth, B. E..
(1992)
Alumni and their alma mater: A partial test of the reformulated model of organizational identification
|
|
[
2
|
0
]
|
McCollough, M.A.; Berry, L.L.; Yadav, M.S..
(2000)
An empirical investigation of customer satisfaction after service failure and recovery
|
|
(Journal Article in
Journal of Service Research
)
|
|
|
[
1
|
0
]
|
Miller, J.A..
(1977)
Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements
|
|
(Book Chapter in
Conceptualization and measurement of consumer satisfaction and dissatisfaction
)
|
|
|
|
|
STATISTICS
|
|
Click on # to view
|
|
Citations
|
|
0
|
|
References
|
|
110
|
|
Comments
|
|
0
|
|
Quality
|
|
0/0.00
|
|
Interest
|
|
0/0.00
|
|
View(er)s
|
|
8/952
|
|
|
|
|
|
|
| Prev |
Next |
|