Martin (1990) The employee/customer interface: an empirical investigation of employee behaviors and customer perceptions

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The employee/customer interface: an empirical investigation of employee behaviors and customer perceptions

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CONTRIBUTORS:

Author:

Martin, C. L. (Wichita State University)

JOURNAL:

Journal of Sport Management [JSM], 4(1), 1 - 20.

YEAR:

1990

PUB TYPE:

Journal Article

SUBJECT(S):

sport; bowling; personnel; satisfaction; public-relations; customer-service

DISCIPLINE:

Recreation, Sports & Leisure Studies

HTTP:

https://secure.sportquest.com/su.cfm?articleno=249770&title=249770

LANGUAGE:

English

PUB ID:

103-334-842 (Last edited on 2002/03/03 18:03:44 US/Mountain)

SPONSOR(S):

REFERENCES: (Display Abstract)

[ 1 | 0 ]

Bateson, John E.G.. (1989) Managing services marketing: Text and readings Chicago: Dryden Press.

(Book )

[ 1 | 0 ]

Kotler, Philip. (1980) Marketing management: Analysis, planning, and control 4th edition. Englewood Cliffs, N.J.: Prentice-Hall.

(Book )

[ 2 | 0 ]

Normann, Richard. (1984) Service management: Strategy and leadership in service businesses Chichester West Sussex and New York: Wiley.

(Book )

[ 12 | 0 ]

Peters, Thomas J.; Waterman, Robert H.. (1982) In search of excellence: Lessons from America's best-run companies 1st edition. New York: Harper & Row.

(Book )

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