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CONTRIBUTORS:
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JOURNAL:
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Total Quality Management & Business Excellence Journal,
??(??),
?? - ??.
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YEAR:
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2005
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PUB TYPE:
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Journal Article
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SUBJECT(S):
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None
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DISCIPLINE:
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No discipline assigned
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HTTP:
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LANGUAGE:
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English
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PUB ID:
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103-418-167
(Last edited on
2005/10/25 05:14:06 GMT-6)
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SPONSOR(S):
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ABSTRACT:
Conceptualization and measurement of quality in the field of sport-related services are still in a formative stage underlining a certain degree of uncertainty or disagreement regarding the set of criteria or the conceptual model that can adequately describe them. This paper presents a literature review on the evaluation of quality of sport-related services. The results of this investigation provide some interesting findings: that the evaluation of service quality of sport and recreation organizations and installations is a multi-dimensional structure. It seems that these dimensions may vary from country to country and also among different service sectors. Given the centrality of service quality to the mission of sport and recreation centers research toward a better understanding of the nature of service quality should be a primary concern to all organisations.
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