Satisfaction with town services: do user experience and satisfaction count?
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CONTRIBUTORS:
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JOURNAL:
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The Service Industries Journal,
16((2, April)),
191 -
206.
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YEAR:
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1996
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PUB TYPE:
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Journal Article
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SUBJECT(S):
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Municipal service delivery
Town services
Citizen satisfaction surveys
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DISCIPLINE:
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No discipline assigned
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HTTP:
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LANGUAGE:
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None
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PUB ID:
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103-413-619
(Last edited on
2005/03/08 16:01:01 US/Mountain)
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SPONSOR(S):
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ABSTRACT:
The results of a large survey of citizen satisfaction with town services are reported in this paper. It was found that satisfaction is linked to the nature of services in question and the frequency of their usage by public.
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