Reasoning in Corporate Memory Systems: A Case Study of Group Competencies.
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ABSTRACT:
Organisations with significant intellectual capital must create an environment that facilitates better reuse and deployment of existing corporate knowledge in decision-making processes. Advances in information technologies and telecommunications and emerging trends in knowledge management and organisational memories, are enhancing the ability of people to communicate and co-ordinate among business processes. In order to categorise and classify such organisational knowledge for future reuse, appropriate tools must be developed. The practical result of this research work is the design and implementation of a group memory system to manage heterogeneous and distributed knowledge embedded in business process activities. The emphasis of this paper will be on the representation and reasoning upon organisational processes in order to provide an integrated enterprise vision to allow an efficient management of corporate competencies. The proposed group memory was designed using an ontology-based model of a domain specific business process and related individual and group competence elements. Examples to illustrate the application of such group memory system in a real organisational setting are provided.
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