Towards a new synthesis of Ontology Technology and Knowledge Mangement
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ABSTRACT:
This paper provides a synthesis of ontology research and one of its most significant application areas, the business discipline of Knowledge Management (KM for short). Despite that such a synergy is in great demand between consumers and suppliers of ontology technology, there is a lack of understanding on one side and a lack of realism on the other. The lack of communication and understanding between ontology research and applied Knowledge Management holds the danger that mainstream KM will remain neutral to ontologies, while research develops as a largely unguided exploration.
We provide an analysis of the state-of-the-art in technologies for Knowledge Management in order to explain the role and potential contribution of ontologies to the development of Knowledge Management. Our main contribution towards a synthesis of Ontology Technology and Knowledge Management is a visual classification framework called the Semantic Web Matrix, which gives an easily understood, businessoriented account of application scenarios for ontology-based Knowledge Management, both centralized and distributed. We conclude our survey by discussing the most significant bottleneck in applying ontologies, namely a lack of understanding regarding the social nature of knowledge and the consequences this has for efforts targeted at the management of distributed knowledge.
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