The key success factors affecting KMS adoption: quantitative results
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ABSTRACT:
This study aims at understanding the key success fac-tors in the adoption of Knowledge Management Sys-tems (KMS). KMS implementations cover a wide range of functionalities and support different sets of activities, therefore, to achieve the research objective, this work limits the field of investigation to those KMS devoted to the formalization and the sharing of best-practices and experiences within the organization. The study assumes that the critical aspects, in order to be able to evaluate the success of a KMS, are the quality and quantity of the contributions to the system from the employees.
Basing on the existing literature regarding IT adoption and acceptance a research model has been developed and tested through a quantitative study in the Italian subsidiary of an international consulting company. More than one hundred consultants took part in the consequent survey. The outcomes of such an empirical research (contradicting – to some extent – widely rec-ognized models) provided indications on the leverages for the effective development and management of a KMS.
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