Collaboration, Community Building, Community of Practice, Expert Seeking, Explicit Knowledge, IS Design Issues, IT Platform, Knowledge Base, Knowledge Management, Knowledge Process, Knowledge Sharing, Management Issues, Networks of Practice, Organizational Learning, Set of Guidelines, Tacit knowledge
ABSTRACT:
Organizations continually look for ways to do more with less. One of the most important methods today for helping improve the company bottom line involves linking experts in Communities of Practice to find, share and validate best practices, ideas and solutions. This chapter examines how several best-practice organizations select Communities of Practice, provide support for their ongoing work, develop specialized roles to sustain their efforts, and use technology to bolster the rich tacit knowledge exchange offered by these entities. APQC has also developed a list of critical success factors for Communities of Practice and questions to help organizations develop those factors from its research on Knowledge Management over the last 8 years.
