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ABSTRACT:
As commercial organisations face up to modern pressures to downsize and outsource they have lost knowledge as people leave and take with them what they know. This knowledge is increasingly being recognised as an important resource and organisations are now taking steps to manage it. In addition, as the pressures for globalisation increase, collaboration and co-operation are becoming more distributed and international. Knowledge sharing in a distributed international environment is becoming an essential part of Knowledge Management (KM). In this paper we make a distinction between hard and soft knowledge within an organisation and argue that much of what is called KM deals with hard knowledge and emphasises capture-codify-store. This is a major weakness of the current approach to KM. This paper addresses this weakness by exploring the sharing of ‘soft’ knowledge using the concept of communities of practice.
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