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Learning by knowledge-intensive firms

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CONTRIBUTORS:
  Author Starbuck, William H. (University of Oregon)
JOURNAL:
  Journal of Management Studies, 29(6), 713 - 740.
YEAR: 1992
PUB TYPE: Journal Article
SUBJECT(S): None
DISCIPLINE: Business/Management
HTTP:
LANGUAGE: English
PUB ID: 103-395-683 (Last edited on 2003/10/13 15:17:53 GMT-6)
SPONSOR(S):
 
ABSTRACT:
Knowledge intensity has diverse meanings, partly because people use different definitions of knowledge. The next section of this article gives my conclusions about such issues. Two following sections then make empirically based observations about the activities inside KIFs. The first of these sections reviews the kinds of work experts do, and explains why experts find learning hard. The ensuing section then describes organizational learning: KIFs learn by managing training and personnel turnover, and by creating physical capital, routines, organizational culture, and social capital. To see the results of learning, the fifth section looks at KIFs' long term strategic development, including multinational expansion.
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