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CONTRIBUTORS:
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JOURNAL:
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Public Performance & Management Review,
26(3),
291 -
301.
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YEAR:
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2003
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PUB TYPE:
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Journal Article
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SUBJECT(S):
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goverment performance targets,intelligent systems, national disaster prevention
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DISCIPLINE:
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Business/Management
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HTTP:
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LANGUAGE:
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English
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PUB ID:
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103-394-408
(Last edited on
2003/09/18 13:34:28 GMT-6)
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SPONSOR(S):
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ABSTRACT:
The UK Government has extensively used target setting in its attempt to improve the performance of both Central and Local Government. However, the results have been very mixed and mirror those problems experienced by many commercial organisations that have also attempted to use targets to improve performance. This paper outlines a practical method of overcoming these problems, using an approach that has evolved from Complexity Theory. This approach uses the concept of “Intelligent Systems”. It can be used to highlight the causes of poor performance, identify the changes required to improve that performance, and encourage the organisational behaviour that will ensure that the organisation has the practical means to create the desired future state.
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