Anderson, Fornell and Lehmann (1994) Customer satisfaction, market share, and profitability: Findings from Sweden

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Customer satisfaction, market share, and profitability: Findings from Sweden

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CONTRIBUTORS:

	Author:	Anderson, E.W.
	Author:	Fornell, C.
	Author:	Lehmann, D.R.

JOURNAL:

Journal of Marketing, 58(3), 53 - 66.

YEAR:

1994

PUB TYPE:

Journal Article

SUBJECT(S):

None

DISCIPLINE:

No discipline assigned

HTTP:

LANGUAGE:

None

PUB ID:

103-389-354 (Last edited on 2003/04/26 15:37:17 GMT-6)

SPONSOR(S):

CITATIONS: (Display Abstract)

[ 0 | 70 ]

Greenwell, C.T.; Fink, J.S.; Pastore, D.L.. (2002) Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience

(Journal Article in Sport Management Review SMR )

[ 0 | 110 ]

Van Leeuwen, L; Quick, S; Daniel, K. (2002) The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators

(Journal Article in Sport Management Review SMR )

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