Anderson (1993) Firm, industry and national indices of customer satisfaction: Implications for services

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Firm, industry and national indices of customer satisfaction: Implications for services

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CONTRIBUTORS:

	Author:	Anderson, E.W.
	Editor:	Swartz, T.A.
	Editor:	Bowen, D.E.
	Editor:	Brown, S.W.

BOOK TITLE:

Advances in services marketing and management

YEAR:

1993

PUB TYPE:

Book Chapter

PAGES:

87 - 108

SUBJECT(S):

None

DISCIPLINE:

No discipline assigned

HTTP:

LANGUAGE:

None

PUB ID:

103-389-352 (Last edited on 2003/04/26 15:30:08 GMT-6)

SPONSOR(S):

CITATIONS: (Display Abstract)

[ 0 | 110 ]

Van Leeuwen, L; Quick, S; Daniel, K. (2002) The Sport Spectator Satisfaction Model:A Conceptual Framework for Understanding the Satisfaction of Spectators

(Journal Article in Sport Management Review SMR )

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