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An investigation into determinants of customer satisfaction

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CONTRIBUTORS:
  Author Churchill, G.
  Author Suprenant, C.
JOURNAL:
  Journal of Marketing Research, ??(19), 491 - 504.
YEAR: 1982
PUB TYPE: Journal Article
SUBJECT(S): None
DISCIPLINE: No discipline assigned
HTTP:
LANGUAGE: None
PUB ID: 103-389-200 (Last edited on 2003/04/24 15:57:27 GMT-6)
SPONSOR(S):
 
 CITATIONS: (Display Abstract)
   
[ 1 | 53 ] Howat, G.; Murray, D.. (2002) The Role of Critical Incidents to Compliment Service Quality Information for a Sport and Leisure Centre
     (Journal Article in European Sport Management Quarterly ESMQ )
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