Chung and Hoffman (1998) Critical Incidents: Service Failures that matter most

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Critical Incidents: Service Failures that matter most

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CONTRIBUTORS:

	Author:	Chung, B.
	Author:	Hoffman, K.D.

JOURNAL:

Cornell Hotel and Restaurant Administration Quarterly, 39(6), 66 - 71.

YEAR:

1998

PUB TYPE:

Journal Article

SUBJECT(S):

None

DISCIPLINE:

No discipline assigned

HTTP:

LANGUAGE:

None

PUB ID:

103-389-199 (Last edited on 2003/04/24 15:52:35 GMT-6)

SPONSOR(S):

CITATIONS: (Display Abstract)

[ 1 | 53 ]

Howat, G.; Murray, D.. (2002) The Role of Critical Incidents to Compliment Service Quality Information for a Sport and Leisure Centre

(Journal Article in European Sport Management Quarterly ESMQ )

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