Carman (1990) Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions

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Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions

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CONTRIBUTORS:

Author:

Carman, J. M. (National Institute for Research and Development for Informatics, ICI)

JOURNAL:

Journal of retailing, 66(??), 33 - 55.

YEAR:

1990

PUB TYPE:

Journal Article

SUBJECT(S):

None

DISCIPLINE:

Business/Management

HTTP:

LANGUAGE:

English

PUB ID:

103-376-463 (Last edited on 2004/07/31 18:26:38 GMT-6)

SPONSOR(S):

CITATIONS: (Display Abstract)

[ 1 | 53 ]

Howat, G.; Murray, D.. (2002) The Role of Critical Incidents to Compliment Service Quality Information for a Sport and Leisure Centre

(Journal Article in European Sport Management Quarterly ESMQ )

[ 1 | 52 ]

Murray, D.; Howat, G.. (2002) The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre

(Journal Article in Sport Management Review )

[ 3 | 11 ]

Kim, D.; Kim, S. Y.. (1995) QUESC: an instrument for assessing the service quality of sport centers in Korea

(Journal Article in Journal of Sport Management JSM )

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