Chelladurai and Chang (2000) Targets and standards of quality in sport services

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Targets and standards of quality in sport services

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CONTRIBUTORS:

	Author:	Chelladurai, Packianathan (The Ohio State University Columbus)
	Author:	Chang, Kyungro (Sungkyunkwan University)

JOURNAL:

Sport Management Review [SMR], 3(1), 1 - 22.

YEAR:

2000

PUB TYPE:

Journal Article

SUBJECT(S):

sport; administration; organization; evaluation; customer-service

DISCIPLINE:

Recreation, Sports & Leisure Studies

HTTP:

LANGUAGE:

English

PUB ID:

103-338-407 (Last edited on 2009/01/08 14:53:07 US/Mountain)

SPONSOR(S):

CITATIONS: (Display Abstract)

[ 0 | 70 ]

Greenwell, C.T.; Fink, J.S.; Pastore, D.L.. (2002) Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience

(Journal Article in Sport Management Review SMR )

[ 1 | 52 ]

Murray, D.; Howat, G.. (2002) The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre

(Journal Article in Sport Management Review SMR )

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