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Delivering quality service in professional sport
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CONTRIBUTORS:
Author
:
Shilbury, D.
(
Deakin University
)
JOURNAL:
Sport Marketing Quarterly [SMQ]
,
3
(
1
), 29 - 35.
YEAR:
1994
PUB TYPE:
Journal Article
SUBJECT(S):
basketball; professional; marketing; event-management; customer-service; delivery-system
DISCIPLINE:
Recreation, Sports & Leisure Studies
HTTP:
https://secure.sportquest.com/su.cfm?articleno=346650&title=346650
LANGUAGE:
English
PUB ID:
103-337-715 (
Last edited on
2002/02/27 18:43:51 US/Mountain
)
SPONSOR(S):
CITATIONS: (
Display Abstract
)
[
2
|
61
]
Chelladurai, Packianathan
;
Chang, Kyungro
. (2000)
Targets and standards of quality in sport services
(Journal Article in
Sport Management Review SMR
)
[
4
|
60
]
Hill, Brad
;
Green, B. Christine
. (2000)
Repeat attendance as a function of involvement, loyalty, and the sportscape across three football contexts
(Journal Article in
Sport Management Review [SMR]
)
[
1
|
18
]
Westerbeek, Hans M.
;
Shilbury, David
. (1999)
Increasing the focus on "place" in the marketing mix for facility dependent sport services
(Journal Article in
Sport Management Review [SMR]
)
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